Refund and Returns Policy

Overview

At Mama Agarbatti, we value your satisfaction and are committed to providing high-quality incense products that elevate your spiritual experience. If you’re not completely happy with your purchase, our Return and Refund Policy is here to make the process smooth and worry-free. We offer a simple return process within 7 days of receiving your order, as long as items are unused and in original packaging. Refunds for approved returns are processed promptly, ensuring peace of mind with every purchase. For more details, feel free to contact our support team—we’re here to help!

Returns

Eligibility: Returns are accepted within 7 days of delivery. The item must be unused, in the same condition you received it, and in the original packaging.
Process: To initiate a return, please contact our customer service team with your order number and reason for return. We’ll guide you through the return process and issue instructions for return shipping.
Exceptions: Customized and special sale items are non-returnable unless defective or damaged upon arrival.

Refunds

Approval: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Processing: Approved refunds will be processed within 5-7 business days to your original payment method.
Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

For any questions or assistance with your return or refund, feel free to reach out to our support team at [Customer Support Email/Contact Info].

Return and Refund Policy

At Mama Agarbatti, we strive to ensure your complete satisfaction with our products. If you are not entirely pleased with your purchase, we’re here to help. Please read our return and refund policy below to understand our process.